Good Questions about Managing Seller Donations
How do Community Selling donations work?
When you list an item with eBay Giving Works, you'll tell us how much of the listing's final sale price you're committing to donate (10%-100%, or as low as 1% in the vehicles categories in eBay Motors). Learn more about the details of the donations process.
Is there a minimum donation amount?
If your item sells, we ask that you donate your calculated donation amount or $1, whichever amount is greater.
How do I pay my donation?
For your convenience, MissionFish will automatically collect your donation on the fourth Monday after the close of your listing, using the default method of payment you have on file with eBay. (If you'd prefer a different method of payment, you can change it in the Personal Information/Financial Information section of My eBay). You can also pay your donations proactively. Visit the "Donations Due" section of My eBay and selecting the donations you'd like to pay.
If a buyer doesn't pay, can I get my donation refunded?
If your buyer doesn't pay, but you've already paid your donation, you can ask MissionFish to refund it. If you have not yet paid your donation, you can ask it to be forgiven. To request a refund or to have your donation forgiven, simply submit an Unpaid Item claim and be sure to check the box that says "I want to request a refund for my eBay Giving Works donation as well." Just remember you'll need to request your refund within 45 days of when your listing ended.
When will the nonprofit receive my donation?
MissionFish delivers donations to nonprofits on the 25th of each month. To comply with eBay's 45-day refund policy for sellers, MissionFish holds the donation for at least one month before delivering it. This protects you in case your transaction does not work out and you don't collect payment from the buyer. Refunds aren't available after your donation is forwarded to the nonprofit.
If you choose to waive your right for a refund, MissionFish can deliver the donation on an accelerated schedule.
How much of my donation will the nonprofit receive?
For successful Community Selling listings, MissionFish processes the donations to make sure that they reach the nonprofits safely and securely. MissionFish deducts a small amount (5%) from each Community Selling donation to help offset processing costs.
How do I get a tax receipt?
Sellers can get a tax receipt by going to their Donation Account in My eBay. Buyers don't get tax receipts when they purchase from a Community Seller. However, if they purchase from a Nonprofit Direct Seller, they can request a receipt from the organization they're supporting.
How do I look up my past donation activity?
Your Donation Account in My eBay is your one-stop shop for everything related to eBay Giving Works. View your donation activity by signing in to this section of My eBay.
Will the nonprofit get my contact information?
Nonprofits will know the names of the sellers they receive donations from, but they will not receive your contact information unless you opt in to let them see it. You can opt in by going into the Preferences section of My eBay. Look for "eBay Giving Works Communication Preferences" and check the box that allows nonprofits you support to view your contact information, in addition to your name.
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